Inbox Intelligence

An inbox that reads itself and tells you what matters.

Email, live chat and web forms land in one thread per contact. Eliciv reads each message, pulls out what the person needs, ranks it by urgency and has a reply waiting before you open it.

Shared inbox, 9am Live
Ops team08:58

42 new messages overnight across email and chat.

Every channel, one thread

Email, chat and forms merge into a single timeline per contact, with no switching between tools.

Read and understood

Each message is summarised with intent, sentiment and the facts that matter, the moment it arrives.

Sorted by urgency

Eliciv ranks the queue so the messages that need a human rise to the top on their own.

Open your inbox to answers, not a backlog

Instead of a wall of unread, you see a ranked list with a one-line summary and a draft ready on each thread. You decide, you do not dig.

  • A summary and suggested reply on every thread
  • Urgent and time-sensitive items surfaced first
  • Buying signals and risk flagged as they arrive
Long thread with a question buried in paragraph three.
Summary: They need a delivery date for the March order. Everything else is context.

Nothing important hides in the noise

Eliciv separates the message that could win or lose an account from the routine updates, so the right thread never gets buried again.

  • Sentiment shifts flagged before they escalate
  • Repeat issues grouped and surfaced
  • Quiet-but-important threads pulled back into view
Flagged urgent: Frustration rising on a paying account, third message this week.
Task: Escalate and reply within the hour.
70%
less time spent reading and sorting
3x
faster first response
1
thread per contact, every channel
0
important messages left unread
Inbox Intelligence

Let your inbox do the reading for once.

Connect a shared inbox and watch Eliciv triage, summarise and draft from your very first thread.