Your customers trusted you with these conversations. We treat them that way.
Eliciv reads sensitive messages every day. Protecting them is not a feature we add later, it is how the product is built. Here is our approach, in plain terms.
Encrypted end to end at rest and in transit
Your conversations and records are encrypted in transit with modern TLS and at rest with strong industry-standard ciphers.
Your data trains only your workspace
We never use your customer conversations to train models shared with other organisations. Your data works for you alone.
Least-privilege access controls
Role-based permissions, granular access and full audit trails ensure people only reach the data their role requires.
Isolated, resilient infrastructure
Workspaces are logically isolated, backed up regularly and hosted on hardened, monitored infrastructure.
Monitoring and rapid response
Continuous monitoring, alerting and a defined incident response process keep issues small and handled quickly.
Clear data processing terms
A signable Data Processing Agreement sets out exactly how data is handled, stored and, when you ask, deleted.
The practices behind the promise
Security is a set of concrete choices, not a badge. These are the controls that protect your workspace every day.
- Encryption in transit using current TLS standards on every connection
- Encryption at rest for stored conversations, records and attachments
- Role-based access with granular, revocable permissions
- Single sign-on available on the Scale plan
- Regular, monitored backups with tested recovery
- Logical isolation between customer workspaces
- Audit logging across sensitive actions
- A signable Data Processing Agreement on request
Running a formal security review?
We are glad to walk your team through our controls, share our Data Processing Agreement and answer procurement questions directly.